intiGrow

 

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Delivery Governance

  • Senior Executives participation ensures achievement of Service delivery objectives
  • Development of strategic requirements and plans
  • Periodic recommendations for continuous improvement
  • Performance Review| Customer satisfaction
  • Audit results
  • Monitor and Review the ongoing engagement status
  • Initiate suggestions from steering committee
  • Manage Demand| Resource Allocation| Timelines Scheduling| Planning cross Project Integration| Steady Operations| Risk Management and Resolution
  • Provide Operational & Technical management oversight of the engagement
  • Review and approve delivery plans
  • Status reporting to Project Management Team
  • Implement SOPs/protocols (e.g.| delivery control| scope/change management| issue/risk management| etc) to support project operations and effective implementation
  • Manage Service Level Agreements / Project Timelines Review

 

SERVICE MANAGEMENT HEIRARCHY