- Senior Executives participation ensures achievement of Service delivery objectives
- Development of strategic requirements and plans
- Periodic recommendations for continuous improvement
- Performance Review| Customer satisfaction
- Audit results
- Monitor and Review the ongoing engagement status
- Initiate suggestions from steering committee
- Manage Demand| Resource Allocation| Timelines Scheduling| Planning cross Project Integration| Steady Operations| Risk Management and Resolution
- Provide Operational & Technical management oversight of the engagement
- Review and approve delivery plans
- Status reporting to Project Management Team
- Implement SOPs/protocols (e.g.| delivery control| scope/change management| issue/risk management| etc) to support project operations and effective implementation
- Manage Service Level Agreements / Project Timelines Review
SERVICE MANAGEMENT HEIRARCHY
